How to future-proof CRM solutions for digital business – Information Age

Businesses need to future-proof their CRM solutions for digital business, now.

During the Covid-19 pandemic, remote working became a necessary practice and it has now become the norm for a majority of businesses.

The future was always going to be digital, but coronavirus has sped up that timeline — many businesses have had to empower their remote workforce to work…….

On CRM: Why Salesforce May Not Be Your Best CRM Option – Forbes

(Photo by Smith Collection/Gado/Getty Images)

Getty Images

This week Salesforce released yet another version of its platform targeted at small businesses. I say “yet another version” because the company has been trying to penetrate this market for years. This time, the product is called Salesforce Easy and it’s a “new” and “simplified” version of its produ…….

A Brief History of CRM: How We Got Here and What’s Next – G2

Customer relationship management (CRM) is a mission-critical technology for almost every business today. 

Its unified customer database includes contacts, company names, and activities related to a business’ interactions with customers. CRM plays an indispensable role in most sales organizations. But it wasn’t always so popular, and its history tells an interesting story, taking place …….

Best Simple CRM (January 2023) – Forbes Advisor – Forbes

Zoho CRM combines ease of use and functionality to make it one of the best simple CRMs in the industry. The interface is immediately intuitive to almost any user, though setup may come with a slight learning curve. And once you have workflows automated, it’s like Zoho CRM just works in the background, so you hardly have to touch it (which is kind of the point of CRM with automation).

<p…….

Why CRM Is Key To Boost Business Growth Potential? – Customer Think

Why have I been blocked?

This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or …….

Interaction Analytics Helps Companies Hear their Customers – Destination CRM

INTERACTION analytics (IA) is a must-have solution for enterprises that want to understand and enhance their customer experience. These solutions convert unstructured recorded and live-stream audio and digital customer conversations into transcripts and structured output files that can be categorized, search…….

10 Key CRM Functions to Personalize Customer Relationships – G2

Today’s competitive market requires businesses to create engaging customer experiences to attract leads and guide them down the funnel. 

Customers expect the same level of personalized engagement from brands of all sizes. Whether it’s curated recommendations for TV shows, tailored conversations with a 24/7 chatbot, or exclusive discounts in their inbox, personalization is now key, …….

Why CRM Is Key To Boost Business Growth Potential? – Customer Think

Why have I been blocked?

This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or …….

On CRM: Yes, Salesforce Really Did Just Introduce A “Groundbreaking” CRM Feature…Except For One Thing – Forbes

(Photo by Smith Collection/Gado/Getty Images)

Getty Images

Salesforce has taken a big leap forward in solving what is one of the biggest problems facing its CRM customers: bringing together data from multiple sources – both externally and its own products – in such a way that it can be acted on very quickly.

The company just released a new product c…….

Intuit Mailchimp Launches Campaign Manager – Destination CRM

Intuit Mailchimp, a provider of email marketing and automation, is launching Campaign Manager for marketers to plan, execute, and track their marketing campaigns across multiple channels, like email, text messaging, social media ads, and direct mail, and view campaign performance in one calendar view.

W…….